Managed business services

Stop managing everything.
Start handing it over.

We take the business functions you’re tired of holding together
yourself, , and run them for you.

Managed business services

Stop managing everything.
Start handing it over.

We take the business functions you’re tired of holding together
yourself, , and run them for you.

Already been a part of these businesses.

Hidden Barrel

Hiring another person still gives you another person to manage. We take the function off your hands.

Managed Function Ownership

We take responsibility for the function itself — its workflow, execution, coordination, and day-to-day delivery.

Managed Function Ownership

We take responsibility for the function itself — its workflow, execution, coordination, and day-to-day delivery.

Workflow Integration

We work inside the systems your business already uses instead of forcing you into ours.

Workflow Integration

We work inside the systems your business already uses instead of forcing you into ours.

Customer Support

We manage inquiries, questions, requests, concerns, follow-ups, escalations, and support reporting.

Customer Support

We manage inquiries, questions, requests, concerns, follow-ups, escalations, and support reporting.

Marketing Operations

Content planning, design, publishing, campaigns, coordination, and reporting kept moving.

Marketing Operations

Content planning, design, publishing, campaigns, coordination, and reporting kept moving.

Yosef Sonlace

Business Operations

Administrative workflows, inboxes, records, research, reporting, follow-ups, and recurring work handled day to day.

Yosef Sonlace

Business Operations

Administrative workflows, inboxes, records, research, reporting, follow-ups, and recurring work handled day to day.

Work that became one less thing to worry about.

Every business comes to us with a different version of the same problem: “We need this handled.”

Work that became one less thing to worry about.

Every business comes to us with a different version of the same problem: “We need this handled.”

CUSTOMER SUPPORT

From scattered customer inquiries to one managed support flow.

A detailed engagement story is coming soon.

Inquiries + follow-ups

Reporting + escalation

Case study coming soon

BUSINESS OPERATIONS

From everything going through the owner to an operation that can move without them.

A detailed engagement story is coming soon.

Admin + records

Research + reporting

Case study coming soon

MARKETING OPERATIONS

From inconsistent marketing to a system that keeps moving.

A detailed engagement story is coming soon.

Content + design

Publishing + coordination

Case study coming soon

Simple enough to start. Flexible enough to grow.

Managed Function

Hand over an ongoing function

Best for businesses that need continuous operational support without hiring and managing an internal team themselves.

Dedicated operational support

Defined workflows

Day-to-day execution

Process documentation

Regular reporting

Ongoing optimization

Hand over a function

Managed Function

Hand over an ongoing function

Best for businesses that need continuous operational support without hiring and managing an internal team themselves.

Dedicated operational support

Defined workflows

Day-to-day execution

Process documentation

Regular reporting

Ongoing optimization

Hand over a function

Managed Function

Hand over an ongoing function

Best for businesses that need continuous operational support without hiring and managing an internal team themselves.

Dedicated operational support

Defined workflows

Day-to-day execution

Process documentation

Regular reporting

Ongoing optimization

Hand over a function

Project / Build

Build the system first

Best for businesses that need help organizing, documenting, designing, or improving a function before ongoing management begins.

Workflow design

Process mapping

SOP development

Operational setup

Support systems

Implementation planning

Hand over a function

Project / Build

Build the system first

Best for businesses that need help organizing, documenting, designing, or improving a function before ongoing management begins.

Workflow design

Process mapping

SOP development

Operational setup

Support systems

Implementation planning

Hand over a function

Project / Build

Build the system first

Best for businesses that need help organizing, documenting, designing, or improving a function before ongoing management begins.

Workflow design

Process mapping

SOP development

Operational setup

Support systems

Implementation planning

Hand over a function

Have questions before you hand something over?

Here are the ones we hear most.

What does Yosef Sonlace actually manage?

Yosef Sonlace manages recurring business functions such as customer support, marketing operations, and day-to-day business operations. We take responsibility for the workflow and ongoing execution of the function rather than simply placing additional staff inside your business.

Is Yosef Sonlace a shared services company or a BPO?

Yosef Sonlace operates as an external managed services partner. Our model overlaps with outsourcing and shared-services principles, but instead of simply providing headcount, we take responsibility for defined business functions and operate them within the client’s existing workflows and systems.

How is this different from hiring a virtual assistant?

A virtual assistant is usually another person you assign tasks to and supervise. We take ownership of the whole function — its workflow, execution, coordination, follow-up, and reporting — so you set the direction without managing the day-to-day work.

How does handing over a business function work?

You show us the function and what keeps falling back onto your plate. We learn how it works, build and document the workflow, then take over the day-to-day operation — and keep refining it as your business changes. You retain visibility throughout.

Do we need existing processes or SOPs?

No. If you already have processes, we can work with them. If you don’t, we can help organize and document how the function should operate.

Can Yosef Sonlace work with our existing tools and systems?

Yes. We work inside the systems your business already uses instead of forcing you into ours. Where it helps, we connect tools, document processes, and structure reporting so the function can run without depending on you every minute.

Can we start with only one function?

Absolutely. Start with the area creating the most operational weight. Once it is running well, we can look at what else makes sense.

Will we still have control?

Yes. You define the goals, standards, boundaries, and important decisions. We handle the day-to-day execution and keep the function moving.